Hijau 44 Terms & Conditions – Malaysia Platform User Guide

1. Introduction

Hijau 44 is an online entertainment platform operating under a valid licence, offering gaming services including slots, live casino, Sports Betting, lottery, poker, and blackjack to eligible members in Malaysia. These terms and conditions ("Agreement") govern your use of the website, mobile application, and all services provided by Hijau 44.

This Agreement is to be read together with Privacy Policy and Responsible Gaming Policy ours, all of which form part of the overall terms of use of the platform Hijau 44. In the event of any conflict between those documents, these Terms & Conditions shall take precedence.

We reserve the right to modify, amend, or update these terms at any time without prior notice. Changes take effect immediately upon being published on this website. Your continued use of the platform following any amendment constitutes your acceptance of the revised terms.

2. Member Eligibility

To register and use the services of Hijau 44, you must meet all of the following eligibility requirements at the time of registration and throughout the duration of your membership:

• Be at least 18 years old at the time of registration. We reserve the right to request proof of age at any time.
• Residing in or physically located in Malaysia while using our platform.
• Not appearing on any prohibition or sanctions list issued by any relevant authority.
• Have full legal capacity to enter into a legally binding agreement.
• Has never been banned from using the service Hijau 44 previously.
• Not registering on behalf of or in the name of another person.

3. Account Registration

Each individual is only permitted to open and hold one (1) account only at Hijau 44. Opening multiple accounts, whether using different identities, different phone numbers, or any other method, is strictly prohibited and may result in the closure of all associated accounts and forfeiture of all funds therein.

During registration, you are required to provide accurate, current, and complete information, including your full name as shown on your identification card, an active Malaysian mobile number, and a valid email address. Hijau 44 reserves the right to request identity document verification at any time, including a copy of your identification card or passport, for KYC purposes.

You are solely responsible for:

• Keeping your account username and password strictly confidential.
• Notify us immediately if you suspect that your account has been accessed without authorisation.
• Ensure all your profile information is always kept up to date and accurate.
• All activities that occur within your account, whether carried out with your knowledge or not.

4. Deposits & Payments

Hijau 44 accepts deposits via legitimate local Malaysian payment methods. All deposits must be made using an account or digital wallet registered in your own name. Deposits using another person's or a third party's payment method are strictly prohibited.

Deposit methods accepted by Hijau 44 are as follows:

• DuitNow – Instant transfer to a phone number or account number
• Touch 'n Go eWallet – Malaysia's most popular digital wallet
• GrabPay – Payments via the Grab app
• Boost – Axiata digital wallet
• ShopeePay – Shopee digital wallet
• FPX (Financial Process Exchange) – Including Maybank2u and CIMB Clicks

The minimum deposit amount is RM 10 per transaction. No maximum deposit limit is set, though daily limits may apply depending on your account verification level. All deposits are processed automatically and credited to your account within seconds to 5 minutes. If your deposit has not been credited after 10 minutes, please contact our support team with proof of payment.

5. Fund Withdrawals

Member Hijau 44 may withdraw funds at any time subject to the following conditions being fully met:

• The account's identity verification (KYC) has been completed and approved by our team.
• There are no active bonuses with an outstanding rollover requirement.
• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals must be made to the same payment method used for the original deposit.
• The recipient's name must match the full name registered on the Hijau 44 account.

Withdrawal processing times are as follows: DuitNow and FPX are processed within 15 minutes to 2 hours; digital wallets such as Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay are processed within 1 to 6 hours. For cases requiring additional review, processing may take up to 24 hours on business days.

Hijau 44 reserves the right to request additional supporting documents before approving any withdrawal for anti-money laundering (AML) compliance purposes. Your cooperation in this matter is greatly appreciated and will help expedite your withdrawal process.

6. Bonus & Promotions Terms

All bonuses, promotions, cashback, and special offers provided by Hijau 44 are subject to the specific terms stated alongside each offer. General bonus terms are as follows:

• Each bonus carries a specific wagering (rollover) requirement that must be fulfilled before a withdrawal is permitted.
• The welcome bonus is only available to new members making their first deposit.
• One account, one device, one IP address, and one payment method are eligible to receive one bonus only.
• Bonuses may not be transferred to another member or converted into any form other than game credits.
• Hijau 44 reserves the right to void bonuses where fraud or abuse is suspected.
• All decisions relating to bonuses are final and rest solely at the absolute discretion of Hijau 44.

7. Game Rules

All games offered on the platform Hijau 44 – including slots, live casino, Malaysia Super League and EPL football betting, lottery, poker, and blackjack – are operated using a Random Number Generator (RNG) system that has been audited and certified by an independent third-party body.

General game rules that all members must adhere to:

• The outcome of completed games is final and cannot be disputed except in cases of proven technical failure.
• In the event of a technical disruption during gameplay, Hijau 44 reserves the right to void the round in question and refund the stake.
• The use of any automated software, bots, or third-party tools to play is strictly prohibited.
• Addiction warning: daily, weekly, and monthly betting limits can be set by members via their account settings.
• In Sports Betting, the odds displayed are accurate at the time the bet is accepted. Any change in odds after a bet has been confirmed will not affect that bet.

8. Member Conduct

All members Hijau 44 are expected to conduct themselves with respect, honesty, and responsibility while using our platform. The following actions are strictly prohibited and may result in account suspension or permanent closure:

• Opening multiple accounts with the intent to abuse bonuses or promotions.
• Colluding with other members to manipulate game outcomes or exploit the system.
• Using false information or fraudulent identity documents during registration or verification.
• Engaging in any form of money laundering through deposit and withdrawal activities.
• Threatening, insulting, or directing abusive language at our customer support staff.
• Accessing the platform from restricted regions without authorisation using a VPN or proxy.

9. Account Closure

You have the right to close your account Hijau 44 you at any time by contacting our customer support team via live chat. Prior to closure, all valid remaining funds will be returned to you via your original payment method within 3 business days, provided no transactions are currently under investigation.

Hijau 44 reserves the right to suspend or close any member's account without prior notice if:

• There has been a breach of any of the terms and conditions set out in this document.
• Account activity shows signs of fraud, money laundering, or system abuse.
• Member found to have provided false information during registration or the KYC process.
• Accounts inactive for more than 12 months consecutively.
• Member requests self-exclusion through our responsible gambling programme.

In cases of closure due to a breach of terms, Hijau 44 reserves the right to forfeit all remaining funds in the account in question. This decision is final and non-appealable.

10. Limitation of Liability

Hijau 44 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses resulting from gameplay outcomes.
• Service interruptions caused by system maintenance, internet failure, or circumstances beyond our control.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.
• Changes in laws or regulations affecting the availability of our services.

Maximum liability cap Hijau 44 under any circumstances shall not exceed the amount you have deposited within the 30 days prior to the claim being made.

11. Privacy & Data Protection

The collection, use, and protection of your personal data by Hijau 44 governed by Privacy Policy us, which complies with the Malaysian Personal Data Protection Act 2010 (PDPA). By using our platform, you agree to the collection and processing of your personal data as described in that policy.

We use your data solely for platform operations, identity verification, payment processing, and service communications. We will not sell or share your personal data with third parties without your consent, except as required by Malaysian law.

12. Amendments to Terms

Hijau 44 reserves the right to amend, update, or replace any part of these terms and conditions at any time at our sole discretion. Amendments take effect immediately upon being posted on this website with an updated effective date.

We will make reasonable efforts to notify members of material changes via in-account notifications or registered email. However, it remains your responsibility to review this page periodically to stay informed of the latest terms governing your use of the platform Hijau 44.

Any enquiries regarding these terms and conditions may be directed to our team via email at support@hijau44.im or via live chat, available 24 hours a day, 7 days a week.